This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Realplayer Browser Record Plug in v14.0.2 cannot be enable

  • 2 cavab
  • 9 have this problem
  • 4 views
  • Last reply by FF232

FF232
FF232
more options

I am running Winp sp3. After Firefox Portable was updated to v13, Realplayer to v14.0.2.633, Flash Player to v11.3.300.265, the Realplayer download function in Youtube disappeared. I searched the weband follow Real's suggestion to roll Flash Player to v10.3. I followed, and also uninstall Firefox and reinstall. In the add-on manager, the RearPlayer Brownser Record Plug-in in the "Extensions" is still blocked and the video download function in YouTube is still not available. How I may remove the block?

I am running Winp sp3. After Firefox Portable was updated to v13, Realplayer to v14.0.2.633, Flash Player to v11.3.300.265, the Realplayer download function in Youtube disappeared. I searched the weband follow Real's suggestion to roll Flash Player to v10.3. I followed, and also uninstall Firefox and reinstall. In the add-on manager, the RearPlayer Brownser Record Plug-in in the "Extensions" is still blocked and the video download function in YouTube is still not available. How I may remove the block?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.

FF232
FF232 Question owner
more options

Thank you very much for the detail instruction. I do not have a chance to try. After I posted the help request, I received a notice from RealPlayer that there is a new version (V15) released. After the update, the issue does not exist any more.

I will keep your information at hand, in case any future RealPlayer update creates the similiar issue again.

Many thanks for your prompt reply.