Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hotmail or Outlook email contact and attachment issues

more options

I have a Hotmail email account and was trying to send an email to someone and I could do everything but, when I clicked on "To" I could not see any email contacts to click on to send the email to. All the tabs were there but, in the space below where there would be a list of contacts there was a small circle of dots going round and round. So, I tried clicking on "Contacts" on the far left of the screen located a bit under the Category "Messenger". When I clicked on Contacts it brought me to a new window called "People". I still didn't see any contacts but, there was a circle of dots going round and round. I did some searching and found out that I was suppost to upgrade to Outlook.com and try to see if that would fix the problem, it did not. I tried this a few times and still nothing I noticed that when I was on Outlook.com I could not attach pictures as attachments as nothing happened when I clicked the word Attachments. I then decided to try accessing my hotmail.com account with IE and then everything worked and was as it was before. What did you change with FireFox 15.0.1? Why am I having this issue? When will this issue get fixed?

I have a Hotmail email account and was trying to send an email to someone and I could do everything but, when I clicked on "To" I could not see any email contacts to click on to send the email to. All the tabs were there but, in the space below where there would be a list of contacts there was a small circle of dots going round and round. So, I tried clicking on "Contacts" on the far left of the screen located a bit under the Category "Messenger". When I clicked on Contacts it brought me to a new window called "People". I still didn't see any contacts but, there was a circle of dots going round and round. I did some searching and found out that I was suppost to upgrade to Outlook.com and try to see if that would fix the problem, it did not. I tried this a few times and still nothing I noticed that when I was on Outlook.com I could not attach pictures as attachments as nothing happened when I clicked the word Attachments. I then decided to try accessing my hotmail.com account with IE and then everything worked and was as it was before. What did you change with FireFox 15.0.1? Why am I having this issue? When will this issue get fixed?

All Replies (1)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server. Any difference? If not...

2. Clear Firefox's Cache Completely

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

3. If needed, remove your live.com cookies in this dialog

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?