This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Broser propose me to download the link as html file inspite of move to links page.

  • 1 cavab
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

salomander86
salomander86
more options

I try to enter my enternet bank. In all other brosers I push login and automaticly reciev OTP password on my cellphone. In FireFox, the broser propose me to download html file called "otp_enter" when I click login. I dont reciev OTP password and I cant login. Video: http://www.youtube.com/watch?v=PF_XmAzCmCQ&feature=youtu.be

I try to enter my enternet bank. In all other brosers I push login and automaticly reciev OTP password on my cellphone. In FireFox, the broser propose me to download html file called "otp_enter" when I click login. I dont reciev OTP password and I cant login. Video: http://www.youtube.com/watch?v=PF_XmAzCmCQ&feature=youtu.be

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"