This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

no mails received when trying to reset password

  • 1 cavab
  • 2 have this problem
  • 4 views
  • Last reply by John99

more options

I don't receive emails when trying to reset my sync password. I have gmail account and have also checked spam folder. I have done this several times without success.

How can I regain access to my bookmarks and passwords?

I don't receive emails when trying to reset my sync password. I have gmail account and have also checked spam folder. I have done this several times without success. How can I regain access to my bookmarks and passwords?

All Replies (1)

more options

There has been a problem, a bug was filed and I had hoped by now this would be resolved. I do not have a working 2nd device at the moment and so am not able to check myself whether sync is working again yet. I may have expected it to be fixed quickly, but I note a bug was filed and is still open as unresolved.

You may be interested in watching this discussion:

The forum thread lists some other specific threads where users have reported problems with sync emails. The search listing shows recent posts about sync.