This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox closes in regular and safe mode on startup AND does not submit a crash report.

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

sirdramaticus
sirdramaticus
more options

Here's what I know. Every time I open Windows (looks like Windows 7 SP, 64 bit) and open Firefox (15.0.1), my browser closes within a few seconds. Sometimes, it seems this is precipitated by navigating to a new page, but I can't say that for sure. After closing, I can re-open it and run it just fine. However, as it does this every time on the first load, it is really annoying.

I have tried putting it in safe mode, but that makes no difference. I have scanned for viruses and malware. After removing the 1 thing I found, I still continue to have this problem. There are no crash reports submitted when this happens. Thoughts?

Here's what I know. Every time I open Windows (looks like Windows 7 SP, 64 bit) and open Firefox (15.0.1), my browser closes within a few seconds. Sometimes, it seems this is precipitated by navigating to a new page, but I can't say that for sure. After closing, I can re-open it and run it just fine. However, as it does this every time on the first load, it is really annoying. I have tried putting it in safe mode, but that makes no difference. I have scanned for viruses and malware. After removing the 1 thing I found, I still continue to have this problem. There are no crash reports submitted when this happens. Thoughts?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.