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firexfox freeze after loading an Adobe page.

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Firefox freezes after opening the webpage : helpx.adobe.com/nl/acrobat/kb/quick-fix-install-download-reader.html.

This happens after an attempt to use the smart installer for Adobe Reader 10X The installer times out and tries to open named page (in Dutch). FF shows the page bu when i try to scroll down FF freezes completely. I then must close it via Taskmanager.

Page loads correct in MS IE 8

Firefox freezes after opening the webpage : helpx.adobe.com/nl/acrobat/kb/quick-fix-install-download-reader.html. This happens after an attempt to use the smart installer for Adobe Reader 10X The installer times out and tries to open named page (in Dutch). FF shows the page bu when i try to scroll down FF freezes completely. I then must close it via Taskmanager. Page loads correct in MS IE 8

All Replies (1)

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Hi,

If the page works fine in isolation like when clicking the above link from this page, then a probable cause could be security software interference. Adobe usually recommends temporarily disabling security software when installing their products though usually there may not be any issues.

If you have security software (antivirus, firewall etc.) installed, you can try deleting all existing instances of Firefox and its related processes/files in all the different configuration modules/areas of the security software like process monitoring, sub/spawned process control, virtualization, HIPS etc., in addition to the security software's main configuration panel. Instead create new fully allowed/trusted rules for Firefox + its related processes in all the different modules/panels - a genuine/original Firefox installer as well as all the installed EXEs (Application) and DLLs (Application extension) are digitally signed by Mozilla Corporation (right-click > Properties > Digital Signatures). Even otherwise, some security software may also ask again when Firefox and/or its sub processes are started, and you may be able to allow/trust at that time. Please see this.

AV/Firewalls Configuration