This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ebay ,missing text

  • 5 cavab
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

more options

Since using Win 8 and Firefox, Ebay listings do not show all the information. Only item description shows but not the seller, store, feedback, or watch this item. Firefox display correct for 2 days then the text went missing. This is a portable version so I deleted the folder an re installed Firefox but the new install is also not showing the text.

Since using Win 8 and Firefox, Ebay listings do not show all the information. Only item description shows but not the seller, store, feedback, or watch this item. Firefox display correct for 2 days then the text went missing. This is a portable version so I deleted the folder an re installed Firefox but the new install is also not showing the text.

Modified by cor-el

Chosen solution

Removing cookies seems to have solved the problem. Thanks

Read this answer in context 👍 0

All Replies (5)

more options

I'm not seeing any difference between Firefox and Google Chrome on the linked page, both only show the description and a larger image if I hover the enlarge button.

Does it look different with another browser because eBay may have changed their pages?

If it does then please attach a screenshot for comparison.


Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Hi thanks for your help but still the same problem. Here is a screen dump from Chrome browser which shows the page properly

more options

Do you need to be logged on to your account to see such data?

Try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Seçilmiş Həll

Removing cookies seems to have solved the problem. Thanks

more options

You're welcome