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since the update loaded on my computer my web pages will not load and i get invalid url message

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

lgpatton
lgpatton
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Ever since firefox updated to 17, my web pages will not load. When I type in the search bar and hit the enter button, the address switches to https and i get a message stating that my page is an invalid url and the following message Reference #9.1db78443.1354339468.3c70717c I have cleared my histories and cookies and restarted my computer but cant get it to work. I can type in www.google and go directly to the google page and then gain access to my pages, just not through the firefox address bar.

Ever since firefox updated to 17, my web pages will not load. When I type in the search bar and hit the enter button, the address switches to https and i get a message stating that my page is an invalid url and the following message Reference #9.1db78443.1354339468.3c70717c I have cleared my histories and cookies and restarted my computer but cant get it to work. I can type in www.google and go directly to the google page and then gain access to my pages, just not through the firefox address bar.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

lgpatton
lgpatton Question owner
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Thanks for your quick reply. I restarted in safe mode, but still no luck. I get the following response Invalid URL The requested URL "/search?q=kindle+fire+hd&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=fflb", is invalid.

Reference #9.1db78443.1354344242.3c83c00a

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.