This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

An upgrade window appears when Mozilla is opened When this is clicked on Mozilla Firefox becomes redundant

  • 2 cavab
  • 2 have this problem
  • 16 views
  • Last reply by cor-el

temanuao
temanuao
more options

HI 

    When I open MF a script saying to install upgrade appears. When I click for the upgrade the script disappears and all icons for mozilla firefox become inoperable 
   
    Meaning that when clicking on the icon a message appears saying that the MF  has been removed or shifted rendering the MF icons inoperable. 
   
    I have had to use the [restore to an earlier time] twice to reinstate the program to an operable state
   
                             Please Advise
                                                     Temanuao
HI When I open MF a script saying to install upgrade appears. When I click for the upgrade the script disappears and all icons for mozilla firefox become inoperable Meaning that when clicking on the icon a message appears saying that the MF has been removed or shifted rendering the MF icons inoperable. I have had to use the [restore to an earlier time] twice to reinstate the program to an operable state Please Advise Temanuao

All Replies (2)

finitarry
finitarry
more options

http://kb.mozillazine.org/Updates_reported_when_running_newest_version https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating then best is to download the full version of the Firefox installer.

Uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.