This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox is not working.

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Ibai

shiggagoogamiga
shiggagoogamiga
more options

Recently my McAfee free trial ran out and as soon as that happened Firefox started to act weird. At any given moment the page stops working. When this happens it's generally when a new page is trying to load, as it has the loading icon in the tab bar, and sometimes the mouse switches over to a loading icon as well like usual. Then it just freezes. The page cannot be closed without opening Task Manager and ending the process, and even still it continues to run under the process tab.

Things I've Tried: Restarting the program Uninstalling and reinstalling the program changing the places database

Any suggestions would be appreciated

Recently my McAfee free trial ran out and as soon as that happened Firefox started to act weird. At any given moment the page stops working. When this happens it's generally when a new page is trying to load, as it has the loading icon in the tab bar, and sometimes the mouse switches over to a loading icon as well like usual. Then it just freezes. The page cannot be closed without opening Task Manager and ending the process, and even still it continues to run under the process tab. Things I've Tried: Restarting the program Uninstalling and reinstalling the program changing the places database Any suggestions would be appreciated

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try some of the following programs to scan for malware:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Ibai
Ibai
  • Administrator
more options

Hi,

Have you tried to unistall McAfee?

It seems like the problem is related to it more than to Firefox. If uninstalling McAfee doesn't solve your issue I will suggest using Firefox Reset to clean your profile from potential broken entries: Reset Firefox preferences to troubleshoot and fix problems

I hope it helps. Ibai