Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my recovery key

  • 3 cavab
  • 6 have this problem
  • 8 views
  • Last reply by Kunwar

more options

I need my bookmarks from my sync account, but I've lost my recovery key due a system formatting. Is there any way to get it back? I got the account info.

I need my bookmarks from my sync account, but I've lost my recovery key due a system formatting. Is there any way to get it back? I got the account info.

All Replies (3)

more options

Nope, no way to get it back.

more options

You should always backup the sync key (recovery key) safely because that key is used to encrypt your data locally before sending it to the sync server.
If you do not have the sync key then there is no way to retrieve data stored on the Sync server.

more options

Hi, Friends,

Yes you are right.. this one of the Top Touch Limitation of using Firefox. after using about 1 year firefox for windows 7, 8 xp, and after lossing 2 times my very much data.. due to this sysnchronisation.. i sufferd a lot, and now switching back IE. its very common key we need max after every six months to use.. .. it could be poddible to forgett.. but Firefox is top of the technology is really so much exciting that they doesn't kept any alternate to recover the key without data lost...

Very Funny.

Expecting Firefox team to undserstand it as a basic user point of view.. Thanks