This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Re-syncing a computer after a crash

  • 1 cavab
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

lthagedorn
lthagedorn
more options

I had synced my new computer with my old computer and had no problems. My new computer crashed and I had to clear my H on the new machine. When I tried to re-sync the new computer again, it will not work. when I set up the sync on the new machine, it generates the sync code, I go to sync on the old machine and put in the sync code, it just goes back to the set up sync, pair devices screen and nothing is synced.

I tried to look up my recovery key, but when I go to the sync tab, I don't have a Manage Account tab to click on

I just can't get the new machine to re-sync

Help

Lyle

I had synced my new computer with my old computer and had no problems. My new computer crashed and I had to clear my H on the new machine. When I tried to re-sync the new computer again, it will not work. when I set up the sync on the new machine, it generates the sync code, I go to sync on the old machine and put in the sync code, it just goes back to the set up sync, pair devices screen and nothing is synced. I tried to look up my recovery key, but when I go to the sync tab, I don't have a Manage Account tab to click on I just can't get the new machine to re-sync Help Lyle

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.
Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code that is provided by the device (computer) that you want to pair on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)