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Why is Hotmail is not working in version17.01, but worked fine in 15.01?

  • 2 cavab
  • 5 have this problem
  • 4 views
  • Last reply by cor-el

kenmopper
kenmopper
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I cannot access the Inbox if I leave it. I cannot compose mail, reply, etc. This functions are not active when I put the cursor on them. Hotmail worked fine in my previous Firefox version 15.01.

I cannot access the Inbox if I leave it. I cannot compose mail, reply, etc. This functions are not active when I put the cursor on them. Hotmail worked fine in my previous Firefox version 15.01.

All Replies (2)

Andrew
Andrew
  • Moderator
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Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Also clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"