This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My computer crashed and firefox no longer recognizes me as ever having used it so my profile/bookmarks are gone, I can only find todays info in profile. Help.

  • 1 cavab
  • 1 has this problem
  • 26 views
  • Last reply by cor-el

more options

Is the old profile hidden somewhere on my computer? Or is it gone forever? I am using Vista. The computer is about to die (keeps making clicking sounds) along with losing my firefox profile, it forgot how to find all my docs and pics but I was able to recover them by doing a system wide search. Odd thing is, the computer can still locate all of my husbands information even though he also had stuff running when it crashed.

Is the old profile hidden somewhere on my computer? Or is it gone forever? I am using Vista. The computer is about to die (keeps making clicking sounds) along with losing my firefox profile, it forgot how to find all my docs and pics but I was able to recover them by doing a system wide search. Odd thing is, the computer can still locate all of my husbands information even though he also had stuff running when it crashed.

All Replies (1)

more options

Do you still see any profile folders with a random name in this location?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
    %AppData%\Mozilla\Firefox\Profiles\<profile>\

The "Application Data" folder in XP/Win2K and the "AppData" folder in Windows Vista and later Windows 7+ versions are hidden folders.


Try to delete the profiles.ini file (if it is still there) to force Firefox to create a new default profile.

A Firefox "reset" creates a new profile and some of your data (bookmarks, passwords, cookies, form data) is automatically imported and your current profile will be moved to the desktop (Old Firefox Data), so you can check for the presence of such a folder on the desktop

Modified by cor-el