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I can't uninstall firefox

  • 6 cavab
  • 14 have this problem
  • 143 views
  • Last reply by vethost

eternaly
eternaly
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I can't uninstall firefox.. If i go to control panel or helper.exe i get this message: 

"Your computer must be restarted to complete a previous upgrade from firefox. Do you want to restart now?"

picture: http://img17.imageshack.us/img17/1850/messagebi.png (It's dutch)

Even if i restart my computer then i still get the same message.. And if i want to install the newest firefox i also get that message.

I just want to re-install firefox because i can't upgrade.. So i just want a clean firefox again.

I can't uninstall firefox.. If i go to control panel or helper.exe i get this message: "Your computer must be restarted to complete a previous upgrade from firefox. Do you want to restart now?" picture: http://img17.imageshack.us/img17/1850/messagebi.png (It's dutch) Even if i restart my computer then i still get the same message.. And if i want to install the newest firefox i also get that message. I just want to re-install firefox because i can't upgrade.. So i just want a clean firefox again.

Modified by eternaly

Chosen solution

Ok, do the following:

Download Firefox from www.getfirefox.com, install it. It will install over your current version of Firefox. Restart your PC.

Then Reset Firefox Refresh Firefox - reset add-ons and settings

Does it work now?

Read this answer in context 👍 3

All Replies (6)

user633449
user633449
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Seçilmiş Həll

Ok, do the following:

Download Firefox from www.getfirefox.com, install it. It will install over your current version of Firefox. Restart your PC.

Then Reset Firefox Refresh Firefox - reset add-ons and settings

Does it work now?

eternaly
eternaly Question owner
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Yes, Thank you!

markogb
markogb
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I did as told and the same problem still on my machine with the same message. Please help me

vethost
vethost
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These tips do not work for me and I suppose many others as well. As soon as I click on Uninstall Firefox in Windows Control Panel, the same blasted message pops up telling me to restart my computer. What a joke. Looks like Chrome and IE will win this war....shrug....

Modified by vethost

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you can't uninstall Firefox via the Windows Control Panel then try to remove the Firefox program folder on the hard drive.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that makes it possible to uninstall Firefox or remove the files.

vethost
vethost
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The delete folder did the trick with no safe mode necessary for me. Thanks!