Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I have been unable to connect to facebook since 2/7/2013. Firefox connects to all other websites with no problem. Im able to connect in mobile on pc.

  • 2 cavab
  • 10 have this problem
  • 5 views
  • Last reply by cor-el

Peggywandersee
Peggywandersee
more options

I had been on facebook in the morning of this date. I went back to my page and things began loading slowly. I logged out and tried to reload my account and from that moment on I keep getting the "Unable to connect 

      Firefox can't establish a connection to the server at www.facebook.com.
      The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web."

I have gone through and tried everything in the trouble shooting section for Firefox.

My connection is fine, I have checked the modem, router, and checked in other browsers with the same results. I am unable to contact facebook to talk to their support team.

I am able to connect on my pc, to facebook, if I type in mobile before facebook.

I had been on facebook in the morning of this date. I went back to my page and things began loading slowly. I logged out and tried to reload my account and from that moment on I keep getting the "Unable to connect Firefox can't establish a connection to the server at www.facebook.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." I have gone through and tried everything in the trouble shooting section for Firefox. My connection is fine, I have checked the modem, router, and checked in other browsers with the same results. I am unable to contact facebook to talk to their support team. I am able to connect on my pc, to facebook, if I type in mobile before facebook.

All Replies (2)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

See also:

You can try to reset (power off/on) the router.