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I cannot open PDFs. It says that it is not supported, but that I may be able to open the document natively?

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  • Last reply by apannier

apannier
apannier
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I disabled the Adobe Acrobat NPAPI plug in and it is finally opening up a download box. However, once I go to open the document a box called file conversion pops up and it asks me to select the encoding that makes your document readable. I picked Max OS (default) and the document opens with weird computer jargon. I'm not sure where to go from here.

I disabled the Adobe Acrobat NPAPI plug in and it is finally opening up a download box. However, once I go to open the document a box called file conversion pops up and it asks me to select the encoding that makes your document readable. I picked Max OS (default) and the document opens with weird computer jargon. I'm not sure where to go from here.

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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The Adobe Reader plugin may not be working properly on Mac.

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

apannier
apannier Question owner
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When I followed the steps that you indicated above there is no option to use an external adobe reader application or preview application instead. I attached a screen shot of what I saw. I really appreciate any help that you can give me.

apannier
apannier Question owner
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OMG. I think that I finally fixed it. Thank you for your suggestion. I ended up downloading a PDF add-on which seemed to fix the problem. : )