This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have all these ads that continue to come on the screen when I log on to Fire fox and throughout my searching.How can I get rid of them?This is slowing me dow

  • 1 cavab
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

more options

these ads are there on everything while I am on Firefox searching shopping, I can't be on Facebook anymore because the page jumps around with ads and these ads and I can't read anything and I can't answer anyone contacting me. Why are these ads there and how do I get rid of them for good? I try to keep up with all updates and keep things cleaned up. When I use another search engine other than Firefox the ads are not there and I am good, so I know it is connected with Firefox somehow. I have used Firefox for years with no troubles until now. I will have to switch if this can't be fixed.

Please help.

these ads are there on everything while I am on Firefox searching shopping, I can't be on Facebook anymore because the page jumps around with ads and these ads and I can't read anything and I can't answer anyone contacting me. Why are these ads there and how do I get rid of them for good? I try to keep up with all updates and keep things cleaned up. When I use another search engine other than Firefox the ads are not there and I am good, so I know it is connected with Firefox somehow. I have used Firefox for years with no troubles until now. I will have to switch if this can't be fixed. Please help.

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: