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My Add an Attachment link does not open, how do I get it to open?

  • 2 cavab
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

kkatwood
kkatwood
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I open an email and try to add a document or picture using the Add Attachment link but it will not open. Nothing happens when I click on it. I uninstalled Firefox and re=installed it and it still does not work. It does work on Internet Explorer.

I open an email and try to add a document or picture using the Add Attachment link but it will not open. Nothing happens when I click on it. I uninstalled Firefox and re=installed it and it still does not work. It does work on Internet Explorer.

All Replies (2)

iamjayakumars
iamjayakumars
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Check your flash plugin is updated!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.