This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Bookmarks backup won't open because default profile folder is corrupted or undreadable.

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Charmed651
Charmed651
more options

I upgraded to a new version of Firefox and now my history and bookmarks have disappeared. When I try to open the files from the profile folder, the default profile won't open because a file or directory is corrupted and unreadable. How can I fix this corrupted file and still get access to my saved bookmarks?

I upgraded to a new version of Firefox and now my history and bookmarks have disappeared. When I try to open the files from the profile folder, the default profile won't open because a file or directory is corrupted and unreadable. How can I fix this corrupted file and still get access to my saved bookmarks?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can do a disk check with the chkdsk.exe program.
If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program.
Open a cmd.exe window:
Start > Run: cmd.exe <press Enter>
At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r)
If you get something like: "Would you like to schedule this volume to be checked the next time the system restarts? y/n"then answer the question with "Y" and close all programs and reboot the computer.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Modified by cor-el