We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks are missing and back button does not work.

  • 3 cavab
  • 5 have this problem
  • 1 view
  • Last reply by Mackenzie

more options

The back button suddenly stopped working, after upgrading to the newest version of Firefox, the Bookmarks 'star' button doesn't work and all of my bookmarks are missing.

The back button suddenly stopped working, after upgrading to the newest version of Firefox, the Bookmarks 'star' button doesn't work and all of my bookmarks are missing.

Chosen solution

This forum's software that you posted here with Firefox 12.0, not the latest Firefox 21.0 version. Different PC than the one you are posting about?

If it is the same PC, see this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible#w_firefox-is-showing-the-wrong-user-agent

Read this answer in context 👍 0

All Replies (3)

more options

Seçilmiş Həll

This forum's software that you posted here with Firefox 12.0, not the latest Firefox 21.0 version. Different PC than the one you are posting about?

If it is the same PC, see this:
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible#w_firefox-is-showing-the-wrong-user-agent

Modified by the-edmeister

more options

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

more options

Thanks to both of you; I strangely did only have 12.0 installed so after updating to the latest it has fixed itself.