This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Yahoo mail login says Firefox won't accept cookies but my option is too accept cookies - so what's wrong?

  • 3 cavab
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

more options

My wife and I can't log into our Yahoo e-mail accounts (or, I guess, our Yahoo account). Whenever we try, we get the message: "The browser you're using refuses to sign in (cookies rejected)".

However, my cookies setting in Firefox is: 1) accept cookies 2) accept third-party cookies 3) keep cookies until they expire.

A few days ago I did change the cookie settings to 1) accept cookies from sites 2) do not accept cookies from sites 3) ask me every time. I also deleted a lot of cookies I didn't recognize or didn't want. I did this because I was (and still am) having trouble with a re-direction virus.

So if anyone has any suggestions as to what needs to be done to make Yahoo e-mail accessible again I would very much appreciate their advice.

I thank everyone for their advice in advance.

Thanks a million.

My wife and I can't log into our Yahoo e-mail accounts (or, I guess, our Yahoo account). Whenever we try, we get the message: "The browser you're using refuses to sign in (cookies rejected)". However, my cookies setting in Firefox is: 1) accept cookies 2) accept third-party cookies 3) keep cookies until they expire. A few days ago I did change the cookie settings to 1) accept cookies from sites 2) do not accept cookies from sites 3) ask me every time. I also deleted a lot of cookies I didn't recognize or didn't want. I did this because I was (and still am) having trouble with a re-direction virus. So if anyone has any suggestions as to what needs to be done to make Yahoo e-mail accessible again I would very much appreciate their advice. I thank everyone for their advice in advance. Thanks a million.

Chosen solution

hello gkerby1952, please try all the steps mentioned at Websites say cookies are blocked - Unblock them.

in addition, if you're having issues with redirecting adware, i'd recommend removing the Slick Savings 2.6 & SoundFrost 3.7.0 extensions that you've currently installed. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Read this answer in context 👍 5

All Replies (3)

more options

Seçilmiş Həll

hello gkerby1952, please try all the steps mentioned at Websites say cookies are blocked - Unblock them.

in addition, if you're having issues with redirecting adware, i'd recommend removing the Slick Savings 2.6 & SoundFrost 3.7.0 extensions that you've currently installed. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

more options

You can also check if DOM Storage is enabled.