Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

top half of yahoo and msn pages to do not show, not sure how to fix

more options

When I first open Yahoo or MSN the whole screen is there. Then it is like a shade dropping down so that only half the screen shows. I am not sure where to change the settings for this on my computer. It says something about Ads not supported by this site on the top half.

When I first open Yahoo or MSN the whole screen is there. Then it is like a shade dropping down so that only half the screen shows. I am not sure where to change the settings for this on my computer. It says something about Ads not supported by this site on the top half.

Chosen solution

Hi THSMTHS, as you revive the extensions you want to use over time, you may encounter the problem again. Then you'll know which one is the culprit.

In case it's simply a problem with an extension being out of date, you can try updating them using this menu:

orange Firefox button (or Tools menu) > Add-ons > "gear" icon > Check for Updates

Read this answer in context 👍 0

All Replies (3)

more options

It sounds as though the ad visuals are being blocked, but the function of the page to show it is not being blocked, so you just get a blank overlay. That's not helpful, since you can't see the close button that presumably is built-in to the ad.

You have quite a few add-ons, and sometimes an extension may be responsible for removing -- or adding -- ads on a page. Could you try this:

Disable ALL nonessential and/or unrecognized extensions. If you can live without it for 24 hours or you don't know what it does for you, if in doubt, disable:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Then restart Firefox using one of the links on a disabled extension and test again. Does it make any difference?

more options

That worked, but I am not sure what I disable that made it work, so I guess I will see what doesn't work from the disabled apps.

more options

Seçilmiş Həll

Hi THSMTHS, as you revive the extensions you want to use over time, you may encounter the problem again. Then you'll know which one is the culprit.

In case it's simply a problem with an extension being out of date, you can try updating them using this menu:

orange Firefox button (or Tools menu) > Add-ons > "gear" icon > Check for Updates