Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

is this adress book provided by a addon? or another application, firefox doesnt have a address book

You brought up a thought! I am actually using outlook for my email and address book not Firefox (Firefox is only the browser, stupid me!). Do you have any ideas for outlook?

Thanks,

GoldenRainbows

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

I tried this but it didn't fix the problem. I used Internet Explorer as the browser and outlook for email and there is no problem with the names in my address book completely showing. Thanks for your suggestions anyway.

Some addons like ghostery, adblockers cause problems like this, a good idea is to try safe mode.

• Diagnose Firefox issues using Troubleshoot Mode
• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems