This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I have Firefox ver 22 running on Windows XP SP3. It crashes frequently. What must I do to avoid this?

  • 3 cavab
  • 3 have this problem
  • 1 view
  • Last reply by kobe

anupamcin
anupamcin
more options

I am pasting the report IDs of last five crashes. Please help. 

bp-26931752-b2a0-4272-b8b5-4117c2130730 7/30/2013 4:59 PM
bp-efbe8e42-6315-44f4-8224-c57c62130730 7/30/2013 1:54 PM
bp-0ee92cbc-f69b-413b-a6b4-045202130730 7/30/2013 1:47 PM
bp-af3c5962-4f0f-4c90-b6dd-13a962130729 7/29/2013 1:56 PM
618cf319-7dfe-43f4-a571-01edc8c6a88e 7/26/2013 3:40 PM

Thank you, Anupam

I am pasting the report IDs of last five crashes. Please help. <pre><nowiki>bp-26931752-b2a0-4272-b8b5-4117c2130730 7/30/2013 4:59 PM bp-efbe8e42-6315-44f4-8224-c57c62130730 7/30/2013 1:54 PM bp-0ee92cbc-f69b-413b-a6b4-045202130730 7/30/2013 1:47 PM bp-af3c5962-4f0f-4c90-b6dd-13a962130729 7/29/2013 1:56 PM 618cf319-7dfe-43f4-a571-01edc8c6a88e 7/26/2013 3:40 PM </nowiki></pre> Thank you, Anupam

Modified by cor-el

All Replies (3)

kobe
kobe
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

anupamcin
anupamcin Question owner
more options

Now it has started crashing on startup. It is crashing when starting in safe mode also.

kobe
kobe
more options

Did it just randomly start happening? It may be malware crashing firefox, refer to the Troubleshoot Firefox issues caused by malware and Firefox does not work - Common fixes to get you back up and running articles.

Also try Windows safe mode.