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my firefox keeps crashing when i start it up

  • 1 cavab
  • 2 have this problem
  • 13 views
  • Last reply by kobe

v8mustang
v8mustang
more options

hi there i have a laptop which is running windows vista basic. before my mozilla firefox was running ok. now it does not work. i did uninstall and install again. it still does not work. when ever i try to start it i get a windows message saying firefox has stopped working. i clicked on the problem details which is below

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	22.0.0.4917
 Application Timestamp:	51c06b1b
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.0.6001.18000
 Fault Module Timestamp:	4791a7a6
 Exception Code:	c0000005
 Exception Offset:	0005a192
 OS Version:	6.0.6001.2.1.0.768.2
 Locale ID:	2057
 Additional Information 1:	bfef
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	bfef
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863

can you please help

thanks

gursharan

hi there i have a laptop which is running windows vista basic. before my mozilla firefox was running ok. now it does not work. i did uninstall and install again. it still does not work. when ever i try to start it i get a windows message saying firefox has stopped working. i clicked on the problem details which is below Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 22.0.0.4917 Application Timestamp: 51c06b1b Fault Module Name: ntdll.dll Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000005 Exception Offset: 0005a192 OS Version: 6.0.6001.2.1.0.768.2 Locale ID: 2057 Additional Information 1: bfef Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: bfef Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863 can you please help thanks gursharan

All Replies (1)

kobe
kobe
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.