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Firefox is crashing again

  • 3 cavab
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

sharonLL
sharonLL
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FF was crashing a lot a few days ago. I downgraded from FF 23.0 to 17.0 and it seemed to solve the problem. But now FF 17.0 is also crashing. I think it is worse when using facebook. Tyler Downer was willing to help me with this problem, but after it started working again, I decided to leave it alone. I tried disabling all of my add-ons and plugins and it didn't help, so I'm guessing it's not an addon causing the problem.

FF was crashing a lot a few days ago. I downgraded from FF 23.0 to 17.0 and it seemed to solve the problem. But now FF 17.0 is also crashing. I think it is worse when using facebook. Tyler Downer was willing to help me with this problem, but after it started working again, I decided to leave it alone. I tried disabling all of my add-ons and plugins and it didn't help, so I'm guessing it's not an addon causing the problem.

All Replies (3)

sharonLL
sharonLL Question owner
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Now I noticed that I'm somehow back to FF version 23. Is there somewhere I can turn OFF automatically updating? That may be why I'm crashing again

finitarry
finitarry
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You can disabling updating completely by going to about:config and setting these 3 things: 

app.update.auto = false
app.update.enabled = false
app.update.silent = false

Maybe you should read these pages, too.

You could try the esr version of Firefox 17, which will have all the current security patches.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: