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I cannot scroll through old mail in AOL - bar jumps back to the top-I have uninstalled and reinstalled Firefox

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

MamaMac
MamaMac
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I cannot scroll through old mail, deleted mail or sent mail. The scroll bar jumps back to the top of the list. I have uninstalled Firefox and reinstalled. The problem still exists. If I go to another internet service (Internet Explorer or GoggleChrome) I do not have that problem with AOL.

I cannot scroll through old mail, deleted mail or sent mail. The scroll bar jumps back to the top of the list. I have uninstalled Firefox and reinstalled. The problem still exists. If I go to another internet service (Internet Explorer or GoggleChrome) I do not have that problem with AOL.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
Or it might be caused by Hardware Acceleration.

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"