This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

on the homepage the firefox symbol is gone and there's an ad for registry cleaner???

  • 2 cavab
  • 3 have this problem
  • 1 view
  • Last reply by philipp

lgstaley
lgstaley
more options

Yesterday my homepage changed - there's no normal firefox symbol with the little fox hugging th earth. Just a four color wheel, next to it "search results" then the blank field for entering a search. Below that is an ad for a registry cleaner. It this the new firefox homepage?????

Yesterday my homepage changed - there's no normal firefox symbol with the little fox hugging th earth. Just a four color wheel, next to it "search results" then the blank field for entering a search. Below that is an ad for a registry cleaner. It this the new firefox homepage?????

Chosen solution

hello, this sounds like a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

I doubt if that is "the new Firefox homepage".

Exactly which version of Firefox are you using?

You can download the latest Firefox 23.0 version from here.
http://www.mozilla.com/en-US/firefox/all.html

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hello, this sounds like a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/