Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Version 24.0 installed but Version 3.5.2 is displayed when attempting to install Add-ons, how is this fixed?

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by philipp

MickG500
MickG500
more options

I'm attempting to install Lightbeam Add-on using an XP-Pro OS. Originally installed FF prior to Version 3. Upon the attempted install of Lightbeam FF states in a pop-up box that I'm running Version 3.5.2. Currently in the Help/About version states I'm running version 24.0. How do I fix this problem?

I'm attempting to install Lightbeam Add-on using an XP-Pro OS. Originally installed FF prior to Version 3. Upon the attempted install of Lightbeam FF states in a pop-up box that I'm running Version 3.5.2. Currently in the Help/About version states I'm running version 24.0. How do I fix this problem?

Chosen solution

hello MickG500, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.5.2. please refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox

Read this answer in context 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hello MickG500, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 3.5.2. please refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox