This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

cannot start firefox

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

yukako
yukako
more options

I installed firefox.
when I double click the icon, something is working and there's firefox exe. on task manager.
but firefox doesn't start, just back to as before when i tried to start.
Uninstalled and re installed but nothing changed.

I installed firefox. <br /> when I double click the icon, something is working and there's firefox exe. on task manager.<br /> but firefox doesn't start, just back to as before when i tried to start.<br /> Uninstalled and re installed but nothing changed.

Modified by cor-el

All Replies (2)

titoxproxy
titoxproxy
more options

Hello yukako,

Do you use Windows? If yes please follow those steps:

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

- Do you use other browsers ? Sometimes they are blocking each other.

Do not hesitate to contact us further.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: