Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't Firefox allow pop-ups from a site after I specify that I want pop-ups allowed from the site?

  • 2 cavab
  • 2 have this problem
  • 211 views
  • Last reply by cor-el

more options

I am attempting to order books from Baker & Taylor. Occasionally I will receive pop-up messages specifying that a book is in another cart, and confirms that I want to add the book to a new cart. When the pop-up is blocked, I initially have an option to select "Allow pop-ups from this site". For awhile it works properly -- the pop-ups appear, and I can then override the warning and add the book to a new cart. After a few of these instances, however, the pop-ups get blocked again and I once again am given a list of options for how to deal with pop-ups from this site. However, this time there is no option for "Allow pop-ups from this site." There is an option to allow this one pop-up, but nothing in the pop-up works. The button in the pop-up to add the book to the cart does nothing.

I've tried: -Disabling Firefox's pop up blocker -Disabling AdBlock plus -Clearing my cookies -Making sure "Warn me when websites try to reload or redirect the page" was unchecked (it was) -And finally, I just reset Firefox altogether. This initially fixed the problem, but it came back after about a dozen pop-ups.

The problem isn't present with Internet Explorer or Chrome. I'd rather not have to use either of those, but it's looking like I don't have a choice since it seems nothing will fix this.

I am attempting to order books from Baker & Taylor. Occasionally I will receive pop-up messages specifying that a book is in another cart, and confirms that I want to add the book to a new cart. When the pop-up is blocked, I initially have an option to select "Allow pop-ups from this site". For awhile it works properly -- the pop-ups appear, and I can then override the warning and add the book to a new cart. After a few of these instances, however, the pop-ups get blocked again and I once again am given a list of options for how to deal with pop-ups from this site. However, this time there is no option for "Allow pop-ups from this site." There is an option to allow this one pop-up, but nothing in the pop-up works. The button in the pop-up to add the book to the cart does nothing. I've tried: -Disabling Firefox's pop up blocker -Disabling AdBlock plus -Clearing my cookies -Making sure "Warn me when websites try to reload or redirect the page" was unchecked (it was) -And finally, I just reset Firefox altogether. This initially fixed the problem, but it came back after about a dozen pop-ups. The problem isn't present with Internet Explorer or Chrome. I'd rather not have to use either of those, but it's looking like I don't have a choice since it seems nothing will fix this.

All Replies (2)

more options

Could you test the site in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

more options

It is possible that you run into this pop-up maximum (the default value is 20).