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https://crash-stats.mozilla.com/about/throttling

  • 4 cavab
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

joemajek
joemajek
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firefox shutting down randomly. these are the last few crash reports:

bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

firefox shutting down randomly. these are the last few crash reports: bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Try updating Adobe Flash to the latest 12.0 version.
http://get.adobe.com/flashplayer/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
joemajek
joemajek Question owner
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The crash continues

cor-el
cor-el
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  • Top 10 Contributor
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Firefox doesn't send all crash reports in case you crash a lot with the same signature and throttles the crashes as shown by the trailing /about/throttling to avoid overload issues on the crash report server.

Did you try the Flash troubleshooting steps in the KB article?

You can also try to update to Firefox 27 via "Help > About".