This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video won't play unless mouse is moving

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

When viewing a website with video such as Youtube, the mouse must be moved periodically or the video will stop. I've had this problem for a couple of months and haven't been able to resolve it. I read you could downgrade to v25, turn off hardware acceleration, etc., but none of these solved the issue. I am currently using v27.0. (Also, I don't have this problem with IE, so it must be a Firefox problem.)

Thanks for the help!

When viewing a website with video such as Youtube, the mouse must be moved periodically or the video will stop. I've had this problem for a couple of months and haven't been able to resolve it. I read you could downgrade to v25, turn off hardware acceleration, etc., but none of these solved the issue. I am currently using v27.0. (Also, I don't have this problem with IE, so it must be a Firefox problem.) Thanks for the help!

All Replies (2)

more options

I should have mentioned the issue occurs mostly with full-screen mode.