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Print preview could not find printer

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  • 10 have this problem
  • 6 views
  • Last reply by ccquest21

ccquest21
ccquest21
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Thunderbird will print an email; however, trying to do a print preview produces this error message: "Print Preview Error There was a problem printing. The printer could not be found."

This is Thunderbird version 17.0.6

On Firefox 27.0.1 the attempt to print preview fails with a "flash-by" message that I can't read. Again, it will still print.

OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer Hewlett-Packard System Model 120-1134 System Type x64-based PC Processor AMD E2-1800 APU with Radeon(tm) HD Graphics, 1700 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date AMI AR2_700, 3/12/2012 SMBIOS Version 2.7 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name June-Computer\JUNE Time Zone US Mountain Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.61 GB Available Physical Memory 2.36 GB Total Virtual Memory 7.23 GB Available Virtual Memory 5.76 GB Page File Space 3.61 GB Page File C:\pagefile.sys

Thanks for any advice. Carter Cole

Thunderbird will print an email; however, trying to do a print preview produces this error message: "Print Preview Error There was a problem printing. The printer could not be found." This is Thunderbird version 17.0.6 On Firefox 27.0.1 the attempt to print preview fails with a "flash-by" message that I can't read. Again, it will still print. OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer Hewlett-Packard System Model 120-1134 System Type x64-based PC Processor AMD E2-1800 APU with Radeon(tm) HD Graphics, 1700 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date AMI AR2_700, 3/12/2012 SMBIOS Version 2.7 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name June-Computer\JUNE Time Zone US Mountain Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.61 GB Available Physical Memory 2.36 GB Total Virtual Memory 7.23 GB Available Virtual Memory 5.76 GB Page File Space 3.61 GB Page File C:\pagefile.sys Thanks for any advice. Carter Cole

All Replies (2)

Matt
Matt
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is this a wired printer, or one of those wifi things that work when they feel like it (Mine is)

ccquest21
ccquest21 Question owner
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Hi Matt, Yes, it's a wi-fi HP printer. It works fine for my machine. The problem is on my wife's computer & I think that I may know what happened. I was stepping someone thru troubleshooting their wireless printer operation and I actually reinstalled the printer on her computer; but, in my privileged account. It may be that I need to reinstall the printer in her account? When I switched to my account on her computer the 'Print Preview' function worked just fine! I'll try that next. I'll let you know. Thanks