This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

My down and up arrow buttons for scrolling don't work except on the firefox help page, it worked fine with chrome?

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

DylanFox14
DylanFox14
more options

I had google chrome before I switched to firefox due to the obsessive popups on chrome. All of a sudden the up and down keys don't scroll up and down on web pages, the only one they work on is the firefox help page. Any thoughts?

I had google chrome before I switched to firefox due to the obsessive popups on chrome. All of a sudden the up and down keys don't scroll up and down on web pages, the only one they work on is the firefox help page. Any thoughts?

All Replies (2)

kobe
kobe
more options

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may have switched on caret browsing.

You can toggle caret browsing on/off by pressing F7 (Mac: fn + F7).

  • Tools > Options > Advanced > General > Accessibility: [ ] "Always use the cursor keys to navigate within pages"

Note that this is an accessibility feature of Firefox.