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MOZILLA IS NOT ACCEPTING ADOBE FLASH PLAYER 12.0, GOOGLE DOES HOW CAN I FIX THIS?

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  • 1 has this problem
  • 3 views
  • Last reply by cor-el

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In facebook there are games that say I need adobe 10.9 or higher and I have the 12.0 version, have removed all old ones and reinstalled 12.0. My google facebook will open and play all games but not mozilla. i like mozilla better but can not use it. can you help?

In facebook there are games that say I need adobe 10.9 or higher and I have the 12.0 version, have removed all old ones and reinstalled 12.0. My google facebook will open and play all games but not mozilla. i like mozilla better but can not use it. can you help?

All Replies (2)

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Do you have the Plugin version of Flash installed?

IE uses the ActiveX version of Flash.

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Your system details list doesn't show that the Shockwave Flash plugin is installed and enabled.

You can find links to the latest Shockwave Flash player on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.