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Mozilla keeps saying untrusted connection

  • 23 cavab
  • 52 have this problem
  • 1 view
  • Last reply by AliceWyman

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Everything (and i mean everything) is untrusted. When i press the help tab, that is untrusted. Google is untrusted too. It says, "The certificate is not trusted because no issuer chain was provided.". The error code is (Error code: sec_error_unknown_issuer).

Everything (and i mean everything) is untrusted. When i press the help tab, that is untrusted. Google is untrusted too. It says, "The certificate is not trusted because no issuer chain was provided.". The error code is (Error code: sec_error_unknown_issuer).

Chosen solution

Well, i fixed the problem a few minutes ago but forgot to post it. What I did was basically uninstall my older version of malewarebytes, installed the newer one, and scanned. The newer version found something about firefox extensions and i quarantined it. Thanks anyways jscher2000!

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Part 5 print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_left: 0.5 print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_right: 0.5 print.printer_Brother_HL-2270DW_series_(Copy_1).print_margin_top: 0.5 print.printer_Brother_HL-2270DW_series_(Copy_1).print_oddpages: true print.printer_Brother_HL-2270DW_series_(Copy_1).print_orientation: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_page_delay: 50 print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_data: 1 print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_height: 11.00 print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_name: print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_size_type: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_size_unit: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_paper_width: 8.50 print.printer_Brother_HL-2270DW_series_(Copy_1).print_plex_name: print.printer_Brother_HL-2270DW_series_(Copy_1).print_resolution: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_resolution_name: print.printer_Brother_HL-2270DW_series_(Copy_1).print_reversed: false print.printer_Brother_HL-2270DW_series_(Copy_1).print_scaling: 1.00 print.printer_Brother_HL-2270DW_series_(Copy_1).print_shrink_to_fit: true print.printer_Brother_HL-2270DW_series_(Copy_1).print_to_file: false print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_left: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_right: 0 print.printer_Brother_HL-2270DW_series_(Copy_1).print_unwriteable_margin_top: 0 print.printer_Brother_HL-2270DW_series.print_bgcolor: false print.printer_Brother_HL-2270DW_series.print_bgimages: false print.printer_Brother_HL-2270DW_series.print_colorspace: print.printer_Brother_HL-2270DW_series.print_command: print.printer_Brother_HL-2270DW_series.print_downloadfonts: false print.printer_Brother_HL-2270DW_series.print_duplex: -124 print.printer_Brother_HL-2270DW_series.print_edge_bottom: 0 print.printer_Brother_HL-2270DW_series.print_edge_left: 0 print.printer_Brother_HL-2270DW_series.print_edge_right: 0 print.printer_Brother_HL-2270DW_series.print_edge_top: 0 print.printer_Brother_HL-2270DW_series.print_evenpages: true print.printer_Brother_HL-2270DW_series.print_footercenter: print.printer_Brother_HL-2270DW_series.print_footerleft: &PT print.printer_Brother_HL-2270DW_series.print_footerright: &D print.printer_Brother_HL-2270DW_series.print_headercenter: print.printer_Brother_HL-2270DW_series.print_headerleft: &T print.printer_Brother_HL-2270DW_series.print_headerright: &U print.printer_Brother_HL-2270DW_series.print_in_color: true print.printer_Brother_HL-2270DW_series.print_margin_bottom: 0.5 print.printer_Brother_HL-2270DW_series.print_margin_left: 0.5 print.printer_Brother_HL-2270DW_series.print_margin_right: 0.5 print.printer_Brother_HL-2270DW_series.print_margin_top: 0.5 print.printer_Brother_HL-2270DW_series.print_oddpages: true print.printer_Brother_HL-2270DW_series.print_orientation: 0 print.printer_Brother_HL-2270DW_series.print_page_delay: 50 print.printer_Brother_HL-2270DW_series.print_paper_data: 1 print.printer_Brother_HL-2270DW_series.print_paper_height: 11.00 print.printer_Brother_HL-2270DW_series.print_paper_name: print.printer_Brother_HL-2270DW_series.print_paper_size_type: 0 print.printer_Brother_HL-2270DW_series.print_paper_size_unit: 0 print.printer_Brother_HL-2270DW_series.print_paper_width: 8.50 print.printer_Brother_HL-2270DW_series.print_plex_name: print.printer_Brother_HL-2270DW_series.print_resolution: 0 print.printer_Brother_HL-2270DW_series.print_resolution_name: print.printer_Brother_HL-2270DW_series.print_reversed: false print.printer_Brother_HL-2270DW_series.print_scaling: 1.00 print.printer_Brother_HL-2270DW_series.print_shrink_to_fit: true print.printer_Brother_HL-2270DW_series.print_to_file: false print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_top: 0 print.printer_Brother_HL-5450DN_series.print_bgcolor: false print.printer_Brother_HL-5450DN_series.print_bgimages: false print.printer_Brother_HL-5450DN_series.print_colorspace: print.printer_Brother_HL-5450DN_series.print_command: print.printer_Brother_HL-5450DN_series.print_downloadfonts: false print.printer_Brother_HL-5450DN_series.print_duplex: -124 print.printer_Brother_HL-5450DN_series.print_edge_bottom: 0 print.printer_Brother_HL-5450DN_series.print_edge_left: 0 print.printer_Brother_HL-5450DN_series.print_edge_right: 0 print.printer_Brother_HL-5450DN_series.print_edge_top: 0 print.printer_Brother_HL-5450DN_series.print_evenpages: true print.printer_Brother_HL-5450DN_series.print_footercenter: print.printer_Brother_HL-5450DN_series.print_footerleft: &PT print.printer_Brother_HL-5450DN_series.print_footerright: &D print.printer_Brother_HL-5450DN_series.print_headercenter: print.printer_Brother_HL-5450DN_series.print_headerleft: &T print.printer_Brother_HL-5450DN_series.print_headerright: &U print.printer_Brother_HL-5450DN_series.print_in_color: true print.printer_Brother_HL-5450DN_series.print_margin_bottom: 0.5 print.printer_Brother_HL-5450DN_series.print_margin_left: 0.5 print.printer_Brother_HL-5450DN_series.print_margin_right: 0.5 print.printer_Brother_HL-5450DN_series.print_margin_top: 0.5 print.printer_Brother_HL-5450DN_series.print_oddpages: true print.printer_Brother_HL-5450DN_series.print_orientation: 0 print.printer_Brother_HL-5450DN_series.print_page_delay: 50 print.printer_Brother_HL-5450DN_series.print_paper_data: 1 print.printer_Brother_HL-5450DN_series.print_paper_height: 11.00 print.printer_Brother_HL-5450DN_series.print_paper_name: print.printer_Brother_HL-5450DN_series.print_paper_size_type: 0 print.printer_Brother_HL-5450DN_series.print_paper_size_unit: 0 print.printer_Brother_HL-5450DN_series.print_paper_width: 8.50 print.printer_Brother_HL-5450DN_series.print_plex_name: print.printer_Brother_HL-5450DN_series.print_resolution: 0 print.printer_Brother_HL-5450DN_series.print_resolution_name: print.printer_Brother_HL-5450DN_series.print_reversed: false print.printer_Brother_HL-5450DN_series.print_scaling: 0.70 print.printer_Brother_HL-5450DN_series.print_shrink_to_fit: true print.printer_Brother_HL-5450DN_series.print_to_file: false print.printer_Brother_HL-5450DN_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-5450DN_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-5450DN_series.print_unwriteable_margin_right: 0

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Hi Allensgirl, I'm a little troubled that you have an extension named "Skip Cert Error". This suggests that you have this problem a lot.

Because certificate errors can indicate that malware or untrustworthy sites are intercepting all your secure connections, it is important to investigate why Firefox does not trust these certificate before resorting to papering over the problem.

For the two sites you mentioned that you can access in IE but not Firefox, can you check the "Issued by" or "Issuer" information as follows:

In IE's address bar, click the padlock icon, then View Certificates. I have attached a composite screen shot of what I see for https://faxzero.com/ in IE8 for comparison.

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Allensgirl,

The Mozilla Support rules and guidelines say the following:

For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject. Ask a new question instead. 

Maybe this Mozilla Support article will help?

If nothing in that article or in this thread is helpful, you should ask a new question and include troubleshooting information. See Get community support for other resources.

I'll close this thread since it was started last April by another user and is now solved.

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