This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I was supposed to get a password reset link - but has not been sent

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Zenos

katiea
katiea
more options

I cannot remember my password. I would like to change it and I was told that I would receive a link at my email account and it has not come. I asked around 3:30. Please send me the link.

I cannot remember my password. I would like to change it and I was told that I would receive a link at my email account and it has not come. I asked around 3:30. Please send me the link.

All Replies (1)

Zenos
Zenos
more options

Can we ask you to make it clear what password you are trying to change?

The passwords of email accounts can only be changed by whoever provides the account. Thunderbird/Mozilla can't help you with that, though we can guide you through the procedure to delete any passwords stored in Thunderbird.