Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

WaterFox not able loading gmail.

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by s7ormcrow

s7ormcrow
s7ormcrow
more options 
Application Basics
------------------
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:28.0) Gecko/20100101 Firefox/28.0 Waterfox/28.0
Extensions
----------
Name: Adblock Plus
Version: 2.5.1
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Flashblock
Version: 1.5.17
Enabled: true
ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}
Name: IDM CC
Version: 7.3.72
Enabled: false
ID: mozilla_cc@internetdownloadmanager.com
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140331235340
browser.startup.homepage: www.google.com
browser.startup.homepage_override.buildID: 20140331235340
browser.startup.homepage_override.mstone: 28.0
browser.tabs.loadInBackground: false
dom.mozApps.used: true
extensions.lastAppVersion: 28.0
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1398129568
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1397957735
Graphics
--------
Adapter Description: AMD Radeon HD 7800 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 2048
Device ID: 0x6819
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.16384)
Driver Date: 3-12-2014
Driver Version: 13.350.1005.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5
<pre><nowiki>Application Basics ------------------ Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:28.0) Gecko/20100101 Firefox/28.0 Waterfox/28.0 Extensions ---------- Name: Adblock Plus Version: 2.5.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Flashblock Version: 1.5.17 Enabled: true ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a} Name: IDM CC Version: 7.3.72 Enabled: false ID: mozilla_cc@internetdownloadmanager.com Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140331235340 browser.startup.homepage: www.google.com browser.startup.homepage_override.buildID: 20140331235340 browser.startup.homepage_override.mstone: 28.0 browser.tabs.loadInBackground: false dom.mozApps.used: true extensions.lastAppVersion: 28.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1398129568 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1397957735 Graphics -------- Adapter Description: AMD Radeon HD 7800 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Device ID: 0x6819 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 3-12-2014 Driver Version: 13.350.1005.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5</nowiki></pre>

Modified by cor-el

Chosen solution

Waterfox, huh? We don't support Waterfox here but you can get help at Waterfox's "forum"

I can troubleshoot with you but any additional issues, after this one, should be directed to that thread above.

What happens when you try to load Gmail? Does it give you a 404 or Server not found, etc?
You can try the following:

Clear Gmail cache and cookies;:

  • Click the blue Waterfox button at the top left corner, go to Options > Privacy > Remove individual cookies > Find gmail.com and select it, then click Remove Cookies.
  • To clear cache, press the CTRL key, SHIFT key, and DEL key
  • Select EVERYTHING for the time frame
  • Uncheck every box except Cache
  • Click Clear now
  • Restart Firefox and try to access Gmail again.
Read this answer in context 👍 0

All Replies (3)

s7ormcrow
s7ormcrow Question owner
more options

I have tried various things from support and to include a fresh install and safe mode. Would like some help, don't wish to rely on chrome all the time.

Moses
Moses
  • Moderator
more options

Seçilmiş Həll

Waterfox, huh? We don't support Waterfox here but you can get help at Waterfox's "forum"

I can troubleshoot with you but any additional issues, after this one, should be directed to that thread above.

What happens when you try to load Gmail? Does it give you a 404 or Server not found, etc?
You can try the following:

Clear Gmail cache and cookies;:

  • Click the blue Waterfox button at the top left corner, go to Options > Privacy > Remove individual cookies > Find gmail.com and select it, then click Remove Cookies.
  • To clear cache, press the CTRL key, SHIFT key, and DEL key
  • Select EVERYTHING for the time frame
  • Uncheck every box except Cache
  • Click Clear now
  • Restart Firefox and try to access Gmail again.

Modified by Moses

s7ormcrow
s7ormcrow Question owner
more options

Thanks for the help.