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There's no new mail indication for subfolders if the folder is collapsed.

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

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I have subfolders under other folders. If I get email for a subfolder when the upper-level folder is collapsed, there's no indication at the upper-level folder that there's new email. Folders that are subordinate to the inbox are highlighted when new email arrives.

I have subfolders under other folders. If I get email for a subfolder when the upper-level folder is collapsed, there's no indication at the upper-level folder that there's new email. Folders that are subordinate to the inbox are highlighted when new email arrives.

All Replies (1)

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This is what I have.

structure example in folder pane:

  • mail account name
  • >Inbox
  • >>Sub folder A
  • >>sub folder B

If there are 2 unread messages in sub folder A when Inbox is not collapsed, I will see the sub folder in bold with number:

  • mail account name
  • >Inbox
  • >>Sub folder A (2)
  • >>sub folder B


If there are 2 unread messages in sub folder A when Inbox is collapsed, I will see the Inbox folder in bold alerting me that there are unread messages within that Folder.

  • mail account name
  • >Inbox

If there is 1 unread message in Inbox and 2 unread messages in sub folder A when Inbox is not collapsed, I will see:

  • mail account name
  • >Inbox (1)
  • >>Sub folder A (2)
  • >>sub folder B

If there is 1 unread message in Inbox and 2 unread messages in sub folder A when Inbox is collapsed, I will see:

  • mail account name
  • >Inbox (1)

With Inbox collapsed, after reading the 'unread' message in Inbox, the bold number is removed, but the 'Inbox' itself is still in bold alerting me to the fact that more emails are unread in sub folders.

Do you have this occurring?