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unable to send timing out on smtp server

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by christ1

derekpayne
derekpayne
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within the last few days, this error message has started appearing on all our pc's and we are unable to send any emails using Thunderbird, other email clients work fine.

Have tried uninstalling and re-installing program but it is still the same.

within the last few days, this error message has started appearing on all our pc's and we are unable to send any emails using Thunderbird, other email clients work fine. Have tried uninstalling and re-installing program but it is still the same.

All Replies (2)

derekpayne
derekpayne Question owner
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Here is the diagnostic report: 

 Application Basics

   Name: Thunderbird
   Version: 29.0
   User Agent: Mozilla/5.0 (Windows NT 5.1; rv:29.0) Gecko/20100101 Thunderbird/29.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140424045348
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) mail.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) mail.theboardwalkcafe.co.uk:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) mail.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) mail.rivierawebsites.co.uk:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) mail.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

   account11:
     INCOMING: account11, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, plain, passwordCleartext, true

 Crash Reports

 Extensions
   Mail Merge, 3.7.1, false, mailmerge@example.net
   Show All Body Parts, 1.2, false, ShowAllBodyParts@kamens.us

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     dom.max_chrome_script_run_time: 0
     extensions.lastAppVersion: 29.0
     font.internaluseonly.changed: true
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 398cb7ab-c2b4-480f-9cb9-9618d026c7d
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1398626960
     places.history.expiration.transient_current_max_pages: 87222
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.java: 0
     plugin.state.np32dsw: 0
     plugin.state.npctrl: 0
     plugin.state.npdeployjava: 0
     plugin.state.npdlplugin: 0
     plugin.state.npdrmv: 0
     plugin.state.npdsplay: 0
     plugin.state.npffapi: 0
     plugin.state.npfoxitreaderplugin: 0
     plugin.state.npgeplugin: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.nppl: 0
     plugin.state.npqtplugin: 0
     plugin.state.nprndlchromebrowserrecordext: 0
     plugin.state.nprndlhtml5videoshim: 0
     plugin.state.nprndlpepperflashvideoshim: 0
     plugin.state.nprpchromebrowserrecordext: 0
     plugin.state.nprphtml5videoshim: 0
     plugin.state.nprpplugin: 0
     plugin.state.npwmsdrm: 0
     plugin.state.npwpf: 0
     plugin.state.npystate: 0

 Graphics

     Adapter Description: NVIDIA GeForce 7025 / NVIDIA nForce 630a
     Vendor ID: 0x10de
     Device ID: 0x03d6
     Adapter RAM: Unknown
     Adapter Drivers: nv4_disp
     Driver Version: 6.14.13.783
     Driver Date: 1-31-2013
     WebGL Renderer: false
     GPU Accelerated Windows: 2/2 Direct3D 9

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.3
     4.10.3

     NSS
     3.16 Basic ECC
     3.16 Basic ECC

     NSS Util
     3.16
     3.16

     NSS SSL
     3.16 Basic ECC
     3.16 Basic ECC

     NSS S/MIME
     3.16 Basic ECC
     3.16 Basic ECC
christ1
christ1
  • Top 25 Contributor
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Make sure TB isn't blocked by a personal firewall.