Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I start facebook, sometimes it loads ok. But, since v29, it often loads with no photo images or only some photo images shown..just empty boxes.

more options

Facebook loads ok as far as text is concerned. But, it often loads without any of the photo images visible. Sometimes it loads with a few of the images visible. When the images are missing there are just empty boxes where the photos should be. I never had this problem until updating to the latest firefox v29. If you guys can't fix this problem, is there any way to revert back to an earlier version of firefox? tht version worked just fine.

Facebook loads ok as far as text is concerned. But, it often loads without any of the photo images visible. Sometimes it loads with a few of the images visible. When the images are missing there are just empty boxes where the photos should be. I never had this problem until updating to the latest firefox v29. If you guys can't fix this problem, is there any way to revert back to an earlier version of firefox? tht version worked just fine.

All Replies (4)

more options

If images are missing then check that you do not block images from some domains.

  • Press the F10 key or tap the Alt key to bring up the hidden Menu bar.

Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"

Check "Tools > Page Info > Media" for blocked images

  • Select the first image link and use the cursor Down key to scroll through the list.
  • If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.

Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:


There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.

See also:

more options

Problem happens randomly. Problem only happens when loading facebook...no issues with any other sites. Missing images are personal photos that I have uploaded, including my cover and profile pictures. Problem never happened until I upgraded to v29. Bottom line...how do I revert to v28...or better yet v27?

more options

Hello,

use Ctrl+Shift+r to reload bypassing the cache.

Fix problems that cause images to not show

Websites look wrong or appear differently than they should.



Reverting back to an older version usually doesn't solve the problem and will make your computer and information vulnerable to attack.

So we strongly recommend you not to revert back to an older version.


Please see: [[Install an older version of Firefox]

more options

Thanks...I'll try the bypass cache key combo next time the problem occurs and post results.