A virus had attached itself to an email that I never opened, and it deleted my Thunderbird email profile! Is there any way to get it back? It's urgent!
A Trojan virus attached to an email that I never opened, but it was in my window as I scrolled through my emails just like the other emails. I don't recall opening it, but if I did I would NEVER open an attachment, not even from people I know, unless I am expecting something! Anyway, my virus scanner caught it, but it did not do anything about it. I ended up finding the folder named "Profile" that contained the virus. I am sure of this. I deleted it, because I could not disinfect or quarantine it for some reason. It apparently deleted my Thunderbird profile, so I cannot log into my email account when I click on Thunderbird desktop shortcut on my Windows screen. Please assist. I am not sure what to do, but I need to access my emails for bills, etc.
Thank you, John
Избрано решение
but it was in my window as I scrolled through my emails
What does this mean?
my virus scanner caught it
Your 'virus scanner' is not supposed to scan your Thunderbird profile folder in the first place.
I deleted it
Not a smart move. With the profile you also deleted all your mail and accounts.
I deleted it, because I could not disinfect or quarantine it
There is no need for this. A malicious attachment won't do any harm to your computer as long as you're not trying to open or run it.
I am not sure what to do
Do you still have the deleted folder in Trash? You can try to login to your account via webmail, and check if there are still any messages on the server.
For the future, create backups of your profile folder on a regular basis.
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring
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Избрано решение
but it was in my window as I scrolled through my emails
What does this mean?
my virus scanner caught it
Your 'virus scanner' is not supposed to scan your Thunderbird profile folder in the first place.
I deleted it
Not a smart move. With the profile you also deleted all your mail and accounts.
I deleted it, because I could not disinfect or quarantine it
There is no need for this. A malicious attachment won't do any harm to your computer as long as you're not trying to open or run it.
I am not sure what to do
Do you still have the deleted folder in Trash? You can try to login to your account via webmail, and check if there are still any messages on the server.
For the future, create backups of your profile folder on a regular basis.
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring
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