Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

After I've changed my account password and replaced all devices' passwords, I still can't sync. The error message says: "Recovery key incorrect".

  • 2 отговора
  • 1 има този проблем
  • 10 изгледи
  • Последен отговор от Martin Pavlov

Martin Pavlov
Martin Pavlov
more options

Hi,

I've changed my account password and then I replaced all devices' passwords. After all I still can't sync between my laptop and my desktop PC. In the bottom of the page, an error message says "Recovery kay incorrect" (or something like this - I have Mozilla in Spanish :) ) I've changed my password once again, and I've repeated the next step, but still can't sync. Both PCs shows the same error message: "Recovery key incorrect".

Thank you in advance!

Hi, I've changed my account password and then I replaced all devices' passwords. After all I still can't sync between my laptop and my desktop PC. In the bottom of the page, an error message says "Recovery kay incorrect" (or something like this - I have Mozilla in Spanish :) ) I've changed my password once again, and I've repeated the next step, but still can't sync. Both PCs shows the same error message: "Recovery key incorrect". Thank you in advance!

Избрано решение

None of these worked :/ I've just deleted the signedInUser.json file and the weave folder, but nothing happened. Then I deleted prefs.js and still nothing...It's still showing the same error: Recovery key incorrect

EDIT: Ok.. I thought that maybe the problem is with my account, not with the browser itself. So I disconnected my account from the browser and then I deleted the account and created a new one. That worked perfectly and now the desktop PC and the laptop are synchronized.

Thank you!

Прочетете този отговор в контекста 👍 0

Всички отговори (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disconnect and possibly delete the signedInUser.json file and the weave folder in the Firefox profile folder. If that doesn't help then delete the prefs.js file as well to reset all user set prefs stored in this file.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Martin Pavlov
Martin Pavlov Задаващият въпроса
more options

Избрано решение

None of these worked :/ I've just deleted the signedInUser.json file and the weave folder, but nothing happened. Then I deleted prefs.js and still nothing...It's still showing the same error: Recovery key incorrect

EDIT: Ok.. I thought that maybe the problem is with my account, not with the browser itself. So I disconnected my account from the browser and then I deleted the account and created a new one. That worked perfectly and now the desktop PC and the laptop are synchronized.

Thank you!

Променено на от Martin Pavlov