Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше затворена и архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Why is my Thunderbird crashing every few hours (safe mode does not help)?

  • 2 отговора
  • 2 имат този проблем
  • 20 изгледи
  • Последен отговор от Wayne Mery

clboorman.sr
clboorman.sr
more options

My Thunderbird started crashing once in a while a few months ago. It has steadily gotten worse. Lately, it is crashing every few hours. I have tried deleting all spam, junk and trash messages; defragmenting my hard drive, and restarting my computer. That didn't work. Next I tried running Thunderbird in safe mode. That didn't work. Next I ran a full scan with my McAfee virus scanning. Zero issues were found. I believe that around 40 crash reports have been submitted to Mozilla since 10/5/2014. Thunderbird worked fine on my Windows 7 Home Premium Dell desktop for about three years. Then, for some unknown reason(s) it started crashing. I don't what to try next. I would appreciate any suggestions for a fix of this crashing problem. Thanks.

My Thunderbird started crashing once in a while a few months ago. It has steadily gotten worse. Lately, it is crashing every few hours. I have tried deleting all spam, junk and trash messages; defragmenting my hard drive, and restarting my computer. That didn't work. Next I tried running Thunderbird in safe mode. That didn't work. Next I ran a full scan with my McAfee virus scanning. Zero issues were found. I believe that around 40 crash reports have been submitted to Mozilla since 10/5/2014. Thunderbird worked fine on my Windows 7 Home Premium Dell desktop for about three years. Then, for some unknown reason(s) it started crashing. I don't what to try next. I would appreciate any suggestions for a fix of this crashing problem. Thanks.

Всички отговори (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

We'd be happy to help you, but more information is needed. If you still have a problem please create a new topic