Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Firefox crashes

  • 1 отговор
  • 1 има този проблем
  • 2 изгледи
  • Последен отговор от cor-el

BrooksPorche
BrooksPorche
more options

I just installed a brand new PC running windows 7 pro. After completing the setup and upon trying to install Firefox the installation finishes but when it tries to open firefox it immediately crashes. I rebooted and allowed all pending updates to be installed and configured and after logging back in I still get the same error. I have tried numerous clean installs both before updates and after but still am unable to launch firefox. The only logs I can find have a crash ID (the most recent one was bp-4f2f80c0-77de-486c-9ea1-3bf3a2150123). What is causing the issue and what do I need to do to fix it?

I just installed a brand new PC running windows 7 pro. After completing the setup and upon trying to install Firefox the installation finishes but when it tries to open firefox it immediately crashes. I rebooted and allowed all pending updates to be installed and configured and after logging back in I still get the same error. I have tried numerous clean installs both before updates and after but still am unable to launch firefox. The only logs I can find have a crash ID (the most recent one was bp-4f2f80c0-77de-486c-9ea1-3bf3a2150123). What is causing the issue and what do I need to do to fix it?

Всички отговори (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with the graphics display driver.

Make sure that you have the latest driver for your graphics display.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.