I understand that your plugin crashes after watching a movie. Netflix recommends using the IE Tab add on. However if this does not help it is possible to reload the page after it crashes.

Although this is not ideal I can recommend work arounds: Please update your plugins to the latest version. Check to make sure you are up to date:

• https://www.mozilla.org/en-US/plugincheck/

If you see any issues also see:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

If there were crashes in Firefox, there are also instructions on how to copy the crash reports below: We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.