Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

FREEZING, NEED A THAW!!

  • 2 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от attymcree

more options

Hello and Help!

A week ago I wrote that Tbird freezes when I compose email, repeatedly and often, sometimes taking a minute to "recover" if I don't close the program. A PARTIAL solution was arrived at: blocking security software (AVAST Premium) from checking email. I made the change in the AVAST settings, and seemed to get relief from the problem.

But with more time on the app, I find that I still have the freezing, only it isn't quite as often and sometimes the program recovers faster.

(Note: I usually do not close Tbird when this happens, for fear that parts of my message may not have been saved to Drafts. I wait. When I have occasionally closed Tbird and immediately re-opened it anew, the app opens okay but soon freezes.)

Obviously, there is an additional problem, and I need your thoughts about what that could be. I do not want to abandon Tbird if I can avoid it.

Hello and Help! A week ago I wrote that Tbird freezes when I compose email, repeatedly and often, sometimes taking a minute to "recover" if I don't close the program. A PARTIAL solution was arrived at: blocking security software (AVAST Premium) from checking email. I made the change in the AVAST settings, and seemed to get relief from the problem. But with more time on the app, I find that I still have the freezing, only it isn't quite as often and sometimes the program recovers faster. (Note: I usually do not close Tbird when this happens, for fear that parts of my message may not have been saved to Drafts. I wait. When I have occasionally closed Tbird and immediately re-opened it anew, the app opens okay but soon freezes.) Obviously, there is an additional problem, and I need your thoughts about what that could be. I do not want to abandon Tbird if I can avoid it.

Всички отговори (2)

more options

Hmm three hours ago I told you to contact Avast and get their assistance. https://support.mozilla.org/en-US/questions/1075469#answer-764951 Have you contacted avast. I am truly sorry but we can not fix avast for you.

more options

Thank you. Both of your messages (current and "three hours ago") arrived on Tbird at the same time.