Този сайт ще има ограничена функционалност, докато се извършва тече неговата поддръжка. Ако дадена статия не може реши проблема ви и искате да зададете въпрос, нашата общност е готова да ви помогне на @firefox в Twitter и /r/firefox в Reddit.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

I did the Windows 10 firefox update and now my bookmarks are GONE! It says Unable to process the backup file. when I try to restore old ones from the library.

  • 3 отговора
  • 11 имат този проблем
  • 3 изгледи
  • Последен отговор от cor-el

more options

Firefox did an update to 'seamlessly work with Win 10'. When Firefox restarted, ALL MY BOOKMARKS WERE GONE. I went to the library and tried to restore bookmarks. It won't do it! I have a entire computer backup system, but have NO CLUE where to find my bookmarks. So frustrated. I've used Firefox for a ton of years and never had my bookmarks disappear.

Firefox did an update to 'seamlessly work with Win 10'. When Firefox restarted, ALL MY BOOKMARKS WERE GONE. I went to the library and tried to restore bookmarks. It won't do it! I have a entire computer backup system, but have NO CLUE where to find my bookmarks. So frustrated. I've used Firefox for a ton of years and never had my bookmarks disappear.

Избрано решение

chick.merkel said

Firefox did an update to 'seamlessly work with Win 10'. When Firefox restarted, ALL MY BOOKMARKS WERE GONE. I went to the library and tried to restore bookmarks. It won't do it! I have a entire computer backup system, but have NO CLUE where to find my bookmarks. So frustrated. I've used Firefox for a ton of years and never had my bookmarks disappear.

Well...after googling some more, I discovered that there was a 40.0.02 update. I did that & now my bookmarks are back.

Прочетете този отговор в контекста 👍 0

Всички отговори (3)

more options

Hi, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

more options

Избрано решение

chick.merkel said

Firefox did an update to 'seamlessly work with Win 10'. When Firefox restarted, ALL MY BOOKMARKS WERE GONE. I went to the library and tried to restore bookmarks. It won't do it! I have a entire computer backup system, but have NO CLUE where to find my bookmarks. So frustrated. I've used Firefox for a ton of years and never had my bookmarks disappear.

Well...after googling some more, I discovered that there was a 40.0.02 update. I did that & now my bookmarks are back.

more options

Note that such issues can be caused by a problem with a corrupted places.sqlite file.

If it happens again then you can check for problems with the places.sqlite database file in the Firefox profile folder.